Омниканальность в ритейле если еще не стала стандартом, то о ней много говорят и многие к ней стремятся. Другое дело финансовый сектор. О том как банки могут выиграть от анализа клиентского пути и бесшовной омниканальности в материале Sridhar Obilisetty, CEO and Technology Executive in Digital Banking and Payments at mFino https://thefinancialbrand.com/73488/omnichannel-banking-data-customer-journey-experience/?smedia-twt-jm #cx #customerexperience #omni #banking

Scale, speed and convenience give Chinese brands a lead over their UK counterparts in customer experience – and they’re starting to leave us behind. Millions of Chinese people across the world are celebrating Chinese New Year today. It is the most important holiday in the Chinese calendar and, according to the 12-year cycle of the Chinese zodiac, 2019 is the Year of the Pig. China has been in the news a lot more in the past year due to Trump’s trade wars, problems for Huawei,